Return and Exchange Policy

Return and Exchange Policy

At Bobbleheads Customised, we take pride in delivering high-quality custom bobblehead products that exceed your expectations. We strive for 100% customer satisfaction and are committed to providing a seamless shopping experience. However, we understand that occasionally, you may need to return or exchange a product. To ensure a smooth process, please review our Return and Exchange Policy outlined below:

1. Eligibility for Return and Exchange:
- Customized bobbleheads: Since each custom bobblehead is unique and personalized according to your specifications, we do not accept returns or exchanges unless there is a manufacturing defect or an error on our part.
- Non-customized bobbleheads: If you have purchased a non-customized bobblehead from our website, you may be eligible for returns or exchanges under certain conditions (as outlined in the subsequent sections).

2. Manufacturing Defects and Errors:
- In the event that your custom bobblehead has a manufacturing defect or if we made an error during the production process, we will gladly replace or fix the item free of charge.
- To initiate the return or exchange process for a defective or incorrect item, please contact our customer support team within 7 days of receiving your order. We may request photographic evidence or further information to assess the issue.

3. Non-Customized Bobbleheads Return and Exchange:
- If you have purchased a non-customized bobblehead and wish to return or exchange it, please contact our customer support team within 14 days of receiving your order.
- The product must be in its original packaging, unused, and in the same condition as when you received it. It should not have any signs of damage or wear.
- Return shipping costs will be the responsibility of the customer, except in cases where the return is due to a manufacturing defect or an error on our part.

4. Process for Return and Exchange:
- To initiate a return or exchange, please contact our customer support team via email or phone. Provide your order details, reason for return or exchange, and any relevant supporting information.
- Our customer support team will guide you through the necessary steps and provide you with a return authorization if applicable.
- Please ensure that the returned item is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking information.
- Once we receive the returned item, our team will inspect it to ensure it meets the criteria mentioned above. If approved, we will process the refund or exchange within a reasonable timeframe.

5. Refunds and Exchanges:
- For approved returns of non-customized bobbleheads, we offer a refund in the original form of payment or the option to exchange the item for another product of equal value.
- Refunds for manufacturing defects or errors on custom bobbleheads will be processed via the original form of payment.
- Please note that refunds may take several business days to reflect in your account, depending on your payment provider.

6. Non-Refundable Items:
- Certain items, such as gift cards or promotional items, are non-refundable and cannot be exchanged.

7. Contact Us:
- If you have any questions or need assistance with the return or exchange process, please contact our customer support team. We are here to help and ensure your satisfaction.

Please note that this Return and Exchange Policy applies only to purchases made on the Bobbleheads Customised website. For purchases made through authorized resellers or other channels, their respective return policies may apply.

Bobbleheads Customised reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Last updated: 06/07/2023

We appreciate your understanding and cooperation regarding our Return